Last updated: 4 April 2025

At Skinologist, your privacy matters to us. Whether you’re getting in touch through our website or coming in for a relaxing treatment, we’re committed to keeping your personal information safe, secure, and used only when necessary.

This Privacy Policy explains what information we collect, why we collect it, and how we use it. If you have any questions, please email us at alison@skinologist.co.uk.

1. Who we are

We are Skinologist, a skin clinic based in the Kent countryside. Our website address is www.skinologist.co.uk, and we are run by skincare expert Alison, who is fully committed to maintaining your privacy.

2. What information we collect

We may collect personal information when you:

• Fill in a contact form on our website
• Book a consultation or send us an enquiry
• Sign up to our newsletter

The information may include:

• Your name and contact details
• Information about your skin, medical history, and lifestyle (e.g. allergies, medication, smoking, alcohol use)
• Any messages you send us
• Your email preferences (for newsletters)
• Website usage data (e.g. which pages you visit, via Google Analytics)

3. How we use your information

We use your data to:

• Respond to your enquiries
• Recommend the right treatments for you
• Send appointment reminders or updates
• Improve our website experience
• Send occasional updates if you’ve signed up to our mailing list

We never sell your data or share it with third parties for marketing.

4. Marketing emails

If you sign up to our newsletter (via Mailchimp), we may send you occasional updates about treatments, skincare advice or seasonal offers. You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us directly.

5. Cookies

We use cookies on our website to improve your experience and help us understand how visitors use the site. This includes Google Analytics and tools like CookieYes to manage your preferences. You’ll be asked to consent when you first visit the site.

You can adjust your cookie settings or block them entirely in your browser at any time.

6. How we store your data

We store your personal information:

• In secure email accounts
• Through our website provider (Webflow)
• With appropriate protections like strong passwords and two-factor authentication

We keep client data only for as long as necessary – usually up to 1 year after your last contact unless required for legal or insurance purposes.

7. Your rights

You have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct or delete your information
• Withdraw your consent for marketing at any time

To do any of the above, just email us at alison@skinologist.co.uk and we’ll be happy to help.

8. Children’s privacy

Our services are for adults. We don’t knowingly collect or store personal information from anyone under 18.

9. Changes to this policy

We may update this policy from time to time to stay in line with current laws or best practices. The latest version will always be available on our website.

10. Contact us

If you have any questions about this policy or how we handle your data, you can reach us at:

Skinologist
‍Rosemary, Ford Lane
Wrotham Heath
TN15 7SD

Email: alison@skinologist.co.uk